Your satisfaction is our goal. If you are not satisfied, you may exchange or return an item for a refund within 60 days. The refund will be in the form of original payment. Item returned must be in its original product packaging, in salable condition, and mailed to us in an appropriately-sized shipping box. Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us.  

Ship returns to:
Heinz History Center
1212 Smallman Street
Pittsburgh, Pa. 15222
Attn: Museum Shop

Shipping charges are non-refundable. Memberships, donations, and gift certificates are also not refundable.