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FAQs

How do I place an order?
You can place an order online, over the phone, or by mail.
  • To order on online, please visit http://shop.heinzhistorycenter.org.
  • To order by phone, please call 412-454-6300, daily from 10 a.m. to 5 p.m. EST.
  • To order by mail you may use a personal check or money order made payable to Heinz History Center. Your order will process once your check as cleared.
Our mailing address is:
Heinz History Center
1212 Smallman Street
Pittsburgh, Pa. 15222
Attn. Museum Shop

What forms of payment are accepted?
We accept the following major credit cards: Visa, MasterCard, and Discover

How much will it cost to ship my order?
All orders under $50 will ship for a flat rate of $4.95. Orders over $50 ship for free.

Can orders be shipped internationally?
We do not offer delivery outside of the U.S.

What is your return policy?
If you are not satisfied, you may exchange or return an item for a refund within 60 days. The refund will be in the form of original payment. Items returned must be in original product packaging, in salable condition and mailed to us in an appropriately-sized shipping box.

The customer is responsible for return shipping charges.

Please mail all returns and exchanges to the following address:
Heinz History Center
1212 Smallman Street
Pittsburgh, Pa. 15222
Attn. Museum Shop

What are the advantages of becoming a History Center Member?
As a History Center member, you will enjoy a variety of benefits, some of which include: Unlimited free admission for a year to the Heinz History Center, The Western Pennsylvania Sports Museum, Fort Pitt Museum, and Meadowcroft Rockshelter and Historic Village, invitations to unique member-only events, subscription to the Western Pennsylvania History quarterly magazine and the Smithsonian magazine, and a 15% discount in the museums shops and online store.

To learn more about membership and to become a member today, please visit our website.

How do I contact you?
Email: museumshop@heinzhistorycenter.org

Telephone: 412-454-6374

Mailing address:
Heinz History Center
1212 Smallman Street
Pittsburgh, Pa. 15222
Attn. Museum Shop

I’d like my product to be considered for sale. How do I submit information for consideration?
To submit products to be considered for sale, email a link to any images and also include in your email information regarding wholesale pricing and any other relevant info to: museumshop@heinzhistorycenter.org. Products mailed to the museum shop cannot be returned.

How do I change or cancel an order?
Please note that we are unable to cancel, change, combine shipping, or add items to an order once it is in the processing state.

I received a credit card decline message. Can I still place my order?
We are not provided any information as to why a credit card is declined. Please contact your credit card issuer for further assistance.

What is the Museum Shop’s privacy policy?
Our privacy policy is available online.